Returns & Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges; however, we offer a Frozen Delivery Guarantee to ensure your ice cream arrives in perfect condition.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately check your order for any signs of thawing or damage while the dry ice is still active.

• 2.
  Document Issues

  If your ice cream is melted or the order is incorrect, take clear photos of the packaging and the pints for our review.

• 3.
  Contact Customer Support

  Email our team at contact@jenis.com within 14 days of delivery with your order number and the documentation of the issue.

• 4.
  Resolution Process

  Once verified, we will issue a full refund to your original payment method or ship a replacement order at no additional cost.